Free Shipping, Customs & Tracking
To keep things simple, we’ve made shipping free.
No matter where you live, no matter what you order, your Lujo product will arrive on your doorstep, absolutely free-of-charge.
At all times we will endeavor to deliver your goods within 5-12 days.
However, if for unforeseen circumstances we think we cannot meet this delivery timeframe we will contact you directly
CUSTOMS AND DUTIES
Deliveries to Australia are not subject to any customs charges, taxes or duty.
What you pay at the checkout is the final cost unless you have been advised differently by a member of our team*
*Import GST may be payable on larger commercial orders, but this will always be communicated upfront if applicable
TRACKING YOUR ORDER
All orders are tracked from pick up to delivery.
Upon placing your order, you will receive an order confirmation. Once your order ships you will receive a dispatch notification by email or text, followed by notifications at various stages of the delivery process.
We monitor shipments on a daily basis to minimize any unnecessary transit delays. Unfortunately, these are sometimes out of our control, but rest assured we will endeavor to help you resolve these as quickly as possible.
If for any reason you need some assistance with delivery of your order, please contact us